wagi Privacy Policy – Your Personal Data Rights and Protection in the Philippines

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by wagi Philippines Corporation (hereinafter "wagi," "we," "us," or "our") through the wagi.cam website, mobile applications, customer service channels, and any other platforms operated by wagi (collectively, the "Platform"). This Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information in connection with our online casino and gaming services.

wagi operates under license from the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine data protection laws, particularly the Data Privacy Act of 2012 (Republic Act No. 10173) and regulations issued by the National Privacy Commission (NPC). We are committed to handling your personal information responsibly and transparently.

By accessing or using the wagi Platform, registering an account, or providing personal information to us, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you should not use our services or provide us with any personal information.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of wagi services. In the event of any conflict between this Privacy Policy and the Terms and Conditions, this Privacy Policy shall prevail with respect to data protection matters.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register for a wagi account, make deposits or withdrawals, contact customer support, or interact with our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, national ID)
• Contact Information: Residential address, email address, mobile phone number
• Financial Information: Bank account details, GCash or PayMaya account information, payment card details, transaction history, deposit and withdrawal records
• Account Credentials: Username, password, security questions and answers
• Verification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), selfie photographs for identity verification
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with your consent as required by law)
• Marketing Preferences: Communication consent preferences, promotional opt-in or opt-out choices

2.2 Information Collected Automatically

When you access the wagi Platform, certain information is collected automatically through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Information: Pages visited, features used, games played, time spent on the Platform, navigation paths, referral sources
• Technical Information: IP address, geographic location (country, region, city), time zone settings, login timestamps
• Gaming Information: Betting history, game preferences, gameplay patterns, wins and losses, bonus usage, transaction amounts

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory obligations:

• Identity verification service providers that confirm your identity against official records
• Payment processors and financial institutions regarding transaction validity and account status
• Credit reference agencies for affordability assessments where legally required
• Fraud prevention services that provide risk assessment and detection data
• Social media platforms if you choose to connect your account or use social login features

2.4 Sensitive Personal Information

Under Philippine data protection law, certain categories of personal information are classified as sensitive and receive enhanced protection. We collect the following sensitive information only when necessary and with your explicit consent:

• Government-issued identification numbers for identity verification and regulatory compliance
• Biometric data (facial images) if you participate in advanced identity verification
• Information about self-exclusion, gambling restrictions, or responsible gaming measures you have implemented

3. How We Use Your Personal Information

wagi processes your personal information for the following purposes, all of which are necessary to provide our services, comply with legal obligations, or pursue legitimate business interests:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your wagi account
• Authenticating your identity and preventing unauthorized access
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, bonuses, promotions, and other platform features
• Maintaining records of your gaming activity and transaction history
• Providing customer support and responding to your inquiries
• Sending transactional communications (account notifications, payment confirmations, security alerts)

3.2 Regulatory Compliance and Legal Obligations

• Verifying your age and legal capacity to participate in online gambling
• Complying with PAGCOR licensing requirements and gaming regulations
• Fulfilling anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) when required
• Responding to lawful requests from courts, law enforcement, and regulatory authorities
• Maintaining records as required by gaming and financial regulations

3.3 Fraud Prevention and Security

• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Monitoring for unusual betting patterns, bonus abuse, and account sharing
• Verifying the authenticity of documents and information you provide
• Protecting the security and integrity of the Platform and our systems
• Identifying and blocking duplicate accounts, bot usage, and unauthorized access attempts
• Investigating disputes, chargebacks, and payment issues

3.4 Marketing and Communications (With Consent)

• Sending promotional offers, bonuses, and marketing communications via email, SMS, or push notifications
• Personalizing content and recommendations based on your preferences and activity
• Conducting surveys, research, and analysis to improve our services
• Informing you about new games, features, and platform updates

You may opt out of marketing communications at any time by using the unsubscribe mechanism in our messages or updating your preferences in your account settings. Opting out of marketing will not affect transactional or service-related communications.

3.5 Analytics and Business Improvement

• Analyzing Platform usage patterns to improve user experience and functionality
• Conducting statistical analysis and market research
• Testing new features, games, and services
• Optimizing Platform performance, speed, and reliability
• Understanding player preferences and developing relevant content

3.6 Responsible Gaming

• Implementing and enforcing deposit limits, time limits, and self-exclusion measures
• Monitoring for signs of problem gambling behavior
• Providing access to responsible gaming tools and resources
• Communicating with self-excluded players to maintain exclusion protections

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and international data protection principles, we process your personal information based on one or more of the following legal grounds:

4.1 Consent

You have given clear, informed, and freely given consent for us to process your personal information for specific purposes, such as marketing communications or optional identity verification methods. You may withdraw consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.

4.2 Contract Performance

Processing is necessary to perform the contract between you and wagi (our Terms and Conditions) or to take steps at your request before entering into a contract. This includes processing necessary to provide gaming services, manage your account, and process transactions.

4.3 Legal Obligation

Processing is necessary for wagi to comply with legal obligations under Philippine law, including anti-money laundering regulations, gaming license requirements, tax obligations, and court orders. This legal basis applies to mandatory identity verification, transaction monitoring, record retention, and regulatory reporting.

4.4 Legitimate Interests

Processing is necessary for wagi's legitimate business interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, security protection, platform improvement, internal analytics, and direct marketing to existing customers (where permitted under Philippine e-commerce law).

4.5 Vital Interests

In rare circumstances, processing may be necessary to protect your vital interests or those of another person, such as in medical emergencies where immediate action is required.

5. Sharing and Disclosure of Information

wagi does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, marketing services, data hosting, and analytics. These service providers have access only to the personal information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security.

5.2 Game Providers and Platform Partners

When you play games on wagi, certain information (user ID, gameplay data, betting amounts) is shared with game developers and platform providers to deliver the gaming experience. These partners are bound by strict confidentiality and data protection agreements.

5.3 Payment Processors and Financial Institutions

To process deposits and withdrawals, we share necessary financial information with GCash, PayMaya, banks, and other payment service providers. These entities have their own privacy policies and data protection obligations under Philippine banking and e-money regulations.

5.4 Regulatory Authorities and Law Enforcement

We disclose personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, law enforcement agencies, courts, and other governmental authorities when required by law, court order, or legitimate regulatory request. This includes reporting suspicious transactions, responding to lawful information requests, and complying with gaming license conditions.

5.5 Legal Claims and Business Transfers

We may disclose personal information to legal advisors, auditors, and other professional service providers in connection with legal claims, disputes, regulatory investigations, or business restructuring. In the event of a merger, acquisition, sale of assets, or bankruptcy, personal information may be transferred to successor entities, subject to continued protection under this Privacy Policy or an equivalent policy.

5.6 With Your Consent

We may share personal information with other third parties when you have provided explicit consent for such sharing, such as integration with social media platforms or participation in third-party promotions.

5.7 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for analytics, research, and business purposes. Such data is not considered personal information under Philippine data protection law.

6. International Data Transfers

wagi primarily stores and processes personal information within the Philippines. However, some of our service providers, technology partners, and data processors may be located in other countries, which may result in your personal information being transferred outside the Philippines.

When personal information is transferred internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and National Privacy Commission regulations. These safeguards include:

• Ensuring the recipient country has adequate data protection laws as recognized by the National Privacy Commission
• Implementing Standard Contractual Clauses or similar legally binding data transfer mechanisms
• Requiring service providers to maintain data protection standards equivalent to Philippine requirements
• Conducting due diligence assessments of third-party data processors' security and privacy practices
• Obtaining your explicit consent for transfers where required by law

You have the right to request information about the specific countries where your data is processed and the safeguards in place. Contact our Data Protection Officer using the details provided in Section 14.

7. Data Security and Protection

wagi implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, loss, or misuse. Our security practices include:

7.1 Technical Security Measures

• Industry-standard SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using AES-256 or equivalent encryption standards
• Secure password hashing using bcrypt or similar cryptographic algorithms
• Multi-factor authentication options for enhanced account security
• Regular security vulnerability assessments and penetration testing
• Firewalls, intrusion detection systems, and network segmentation
• Automated monitoring and alerting for suspicious activities

7.2 Organizational Security Measures

• Strict access controls limiting personnel access to personal information on a need-to-know basis
• Comprehensive data protection and security training for all employees
• Confidentiality agreements with employees and contractors handling personal information
• Regular security audits and compliance reviews
• Incident response procedures for data breaches and security events
• Vendor management and due diligence programs for third-party service providers

7.3 Physical Security Measures

• Secure data centers with restricted physical access controls
• Video surveillance and 24/7 monitoring of facilities
• Environmental controls (fire suppression, temperature regulation, backup power)
• Secure disposal procedures for physical documents containing personal information

7.4 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, wagi will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act and NPC regulations. Notifications will include the nature of the breach, categories of data affected, likely consequences, and measures taken to mitigate harm.

7.5 Your Security Responsibilities

While we implement robust security measures, you also have responsibilities to protect your account. You must maintain the confidentiality of your password, use strong authentication methods, log out after each session on shared devices, and promptly notify us of any suspected unauthorized access. wagi is not liable for losses resulting from your failure to maintain account security.

8. Data Retention

wagi retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

8.1 Active Account Retention

Personal information associated with active wagi accounts is retained for the duration of your relationship with us and for a reasonable period thereafter to accommodate potential reactivation and address post-closure inquiries.

8.2 Regulatory Retention Requirements

Philippine gaming regulations and anti-money laundering laws require wagi to retain certain records for minimum periods regardless of account closure:

• Identity Verification Records: Minimum five (5) years after account closure
• Transaction Records: Minimum five (5) years after the transaction date
• Gaming Activity Records: Minimum five (5) years or as required by PAGCOR
• AML/CTF Records: Minimum five (5) years as mandated by AMLC regulations
• Financial Records: As required by Philippine tax laws and Bureau of Internal Revenue (BIR) regulations

8.3 Legal Claims and Disputes

Personal information related to legal claims, disputes, investigations, or regulatory proceedings is retained until final resolution and expiration of applicable limitation periods under Philippine law.

8.4 Marketing Data

If you opt out of marketing communications, we retain your contact information on a suppression list to honor your opt-out preference and prevent future marketing. You may request deletion subject to our legitimate interest in maintaining opt-out records.

8.5 Deletion and Anonymization

Once retention periods expire and we no longer have a legal or business need to retain your personal information, we will securely delete or anonymize the data in accordance with our data disposal procedures. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 and implementing regulations, you have the following rights regarding your personal information:

9.1 Right to Be Informed

You have the right to be informed about the collection, use, and processing of your personal information. This Privacy Policy serves as our primary means of providing such notice, and we will inform you of any material changes.

9.2 Right of Access

You have the right to obtain confirmation whether wagi is processing your personal information and, if so, to access such information and details about the processing. You may request a copy of your personal information held by wagi by contacting our Data Protection Officer. We will respond within reasonable timeframes as required by law.

9.3 Right to Rectification

You have the right to correct inaccurate, incomplete, or outdated personal information. You can update most account information directly through your wagi account settings. For changes to verified identity information, contact customer support with supporting documentation.

9.4 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes it was collected, you withdraw consent, or the processing is unlawful. However, this right is not absolute and does not apply when we must retain information to comply with legal obligations, establish or defend legal claims, or fulfill contractual obligations.

9.5 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

9.6 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller without hindrance from wagi.

9.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal. To withdraw consent, update your preferences in account settings or contact customer support.

9.8 Right to File a Complaint

You have the right to lodge a complaint with the National Privacy Commission if you believe wagi has violated your data protection rights or Philippine privacy laws. NPC contact information is available on their official website. You may also file a complaint with wagi's Data Protection Officer as a first step toward resolution.

9.9 Exercising Your Rights

To exercise any of these rights, submit a written request to our Data Protection Officer using the contact information in Section 14. We may require verification of your identity before processing requests to protect against unauthorized access. We will respond within the timeframes mandated by the Data Privacy Act and NPC regulations.

10. Cookies and Tracking Technologies

wagi uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze Platform usage, personalize content, and deliver targeted advertising. This section explains what these technologies are and how you can control them.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They enable websites to recognize your device, remember preferences, and provide personalized experiences. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (remain until expiration or manual deletion).

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including authentication, security, and core functionality. These cookies cannot be disabled without impairing Platform usability.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, errors encountered, and navigation patterns. This data helps us improve Platform performance.
• Functionality Cookies: Remember your preferences (language, region, display settings) to provide enhanced, personalized features.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure advertising campaign effectiveness. These cookies may be set by us or third-party advertising partners.

10.3 Third-Party Cookies and Analytics

We use third-party analytics services (such as Google Analytics) to analyze Platform usage and visitor behavior. These services use cookies and may collect IP addresses, device information, and usage data. Third-party analytics providers have their own privacy policies governing data collection and use.

10.4 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling certain cookies may impair Platform functionality and your user experience. Refer to your browser's help documentation for instructions on managing cookies.

10.5 Do Not Track Signals

Some browsers transmit "Do Not Track" signals. Currently, there is no universal standard for how websites should respond to these signals. wagi does not currently respond to Do Not Track signals, but you can use browser settings and opt-out mechanisms to control tracking.

11. Children's Privacy

wagi services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors under the age of 21. Online gambling by minors is illegal under Philippine law and strictly prohibited by PAGCOR regulations.

If you are under 21 years of age, you must not access or use the wagi Platform, create an account, or provide any personal information to us. If we become aware that we have inadvertently collected personal information from a minor, we will immediately delete such information and terminate the associated account. Verification documents submitted by the minor will be securely destroyed.

Parents and guardians are encouraged to monitor children's internet usage and implement parental controls to prevent access to age-restricted content. If you believe a minor has provided personal information to wagi, contact our Data Protection Officer immediately so we can take appropriate action.

wagi implements age verification procedures during account registration and reserves the right to request additional identity documentation at any time to verify compliance with age restrictions. Accounts found to belong to minors will be immediately closed, all wagers voided, and funds confiscated as required by law.

12. Third-Party Links and Services

The wagi Platform may contain links to third-party websites, applications, or services operated by game providers, payment processors, affiliate partners, or other entities. These third parties have their own privacy policies and data practices independent of wagi. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices, security measures, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on third-party links or enabling third-party integrations may allow those parties to collect information about you and your use of their services.

Certain games available on wagi are provided by third-party game developers and platform providers. When you play these games, the game provider may collect information about your gameplay in accordance with their own privacy policies. Game providers are contractually obligated to maintain appropriate data protection standards, but wagi does not control their practices.

Social media features and widgets (such as Facebook Like buttons or Twitter share buttons) may be present on our Platform. These features are hosted by third parties and governed by the privacy policies of the respective social media platforms. Interactions with these features are subject to the privacy practices of the social media company providing them.

13. Changes to This Privacy Policy

wagi reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this Policy, we will notify you through one or more of the following methods:

• Email notification to your registered email address
• Prominent notice on the wagi Platform homepage or in your account dashboard
• In-platform notification upon your next login
• SMS or push notification if you have enabled these communication channels

The "Effective Date" and "Last Updated" fields at the beginning of this Privacy Policy indicate when the Policy was last revised. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Your continued use of wagi services after notification of changes constitutes acceptance of the updated Privacy Policy.

If changes materially reduce your privacy rights or expand the scope of information processing in ways not previously disclosed, we will seek your renewed consent where required by the Data Privacy Act and NPC regulations. If you do not agree to the modified Privacy Policy, you should discontinue use of wagi services and may request account closure and deletion of your personal information subject to our retention obligations.

Previous versions of this Privacy Policy are archived and available upon request. Contact our Data Protection Officer if you wish to review prior versions or have questions about specific changes.

14. Contact Information and Data Protection Officer

wagi Philippines Corporation has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012, handling privacy inquiries, and serving as the primary contact for data protection matters.

14.1 Data Protection Officer Contact Information

Data Protection Officer
wagi Philippines Corporation
Email: [email protected]
Subject Line: Please include "Data Privacy Inquiry" or "Privacy Rights Request"

14.2 General Privacy Inquiries

For general questions about this Privacy Policy or wagi's data practices, you may also contact our customer support team:

• Live Chat: Available 24/7 through the wagi Platform
• Email: [email protected]
• Response Time: Privacy inquiries are typically addressed within 5 business days; formal rights requests within 15 business days as required by NPC regulations

14.3 Filing Complaints with Regulatory Authorities

If you are not satisfied with wagi's response to your privacy concerns, you have the right to file a complaint with the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto St., Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph

14.4 Information to Include in Privacy Requests

To expedite processing of privacy rights requests, please include the following information:

• Your full name as registered with wagi
• Your wagi account username or ID
• Registered email address and phone number
• Specific nature of your request (access, rectification, erasure, objection, etc.)
• Proof of identity (copy of government-issued ID)
• Any relevant details or context to help us locate and process your information

We take all privacy inquiries seriously and are committed to responding promptly and transparently. Your privacy matters to wagi, and we continuously strive to enhance our data protection practices in accordance with Philippine law and international standards.

Your Privacy Matters to wagi

This Privacy Policy reflects wagi's commitment to transparency, accountability, and respect for your personal information rights. We continuously review and update our privacy practices to align with evolving legal requirements, technological advancements, and best practices in data protection.

By choosing wagi, you trust us with your personal information, and we take that responsibility seriously. We implement robust security measures, honor your privacy preferences, and provide clear information about how your data is used. Our compliance with the Data Privacy Act of 2012, PAGCOR regulations, and international privacy standards demonstrates our dedication to protecting Filipino players.

If you have questions, concerns, or feedback about our privacy practices, we encourage open communication. Contact our Data Protection Officer or customer support team—we are here to help and committed to addressing your privacy needs.