wagi Terms & Conditions – Philippines Online Casino User Agreement

1. Acceptance of Terms

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you (hereinafter "User," "Player," or "you") and wagi Philippines Corporation (hereinafter "wagi," "Company," "we," "us," or "our"), a corporation duly organized and existing under the laws of the Republic of the Philippines and operating under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

By accessing the wagi website located at wagi.cam (hereinafter "Website" or "Platform"), creating an account, depositing funds, placing wagers, claiming bonuses, or otherwise using any services provided by wagi, you explicitly acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease all use of the Platform and refrain from creating an account or conducting any transactions.

These Terms supplement and incorporate by reference wagi's Privacy Policy, Responsible Gaming Policy, and any specific game rules or promotional terms published on the Platform. In the event of conflict between these Terms and supplementary policies, these Terms shall govern unless explicitly stated otherwise.

wagi reserves the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Platform following such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes.

2. Eligibility and Account Registration

2.1 Age and Legal Capacity

You must be at least twenty-one (21) years of age or the legal age of majority in your jurisdiction, whichever is greater, to register an account and use wagi services. By registering an account, you represent and warrant that you meet these age requirements. wagi reserves the right to request documentary proof of age at any time and will immediately suspend or terminate accounts found to belong to underage individuals. Underage gambling is strictly prohibited under Philippine law and PAGCOR regulations.

2.2 Geographic Restrictions

wagi services are intended exclusively for residents of the Republic of the Philippines. Users located in jurisdictions where online gambling is prohibited by law are expressly forbidden from accessing or using the Platform. You represent and warrant that you are physically located in a jurisdiction where online gambling is legal at the time of account creation and each use of wagi services.

2.3 Account Registration Requirements

To register an account, you must provide accurate, current, and complete information including but not limited to your full legal name as it appears on government-issued identification, date of birth, physical address in the Philippines, valid mobile phone number, and email address. You agree to promptly update this information if it changes. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of funds.

2.4 Account Limitations

Each individual is permitted to maintain only one (1) wagi account. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and constitutes fraud. wagi employs sophisticated detection systems to identify duplicate accounts and reserves the right to close duplicate accounts, void associated wagers, confiscate funds, and report fraudulent activity to appropriate authorities.

2.5 Verification Process

wagi implements a Know Your Customer (KYC) verification process in accordance with PAGCOR anti-money laundering regulations and Philippine banking laws. You may be required to submit copies of valid government-issued identification (Philippine passport, driver's license, or national ID), proof of address (utility bill or bank statement not older than three months), and payment method verification documents. Failure to complete verification when requested may result in account restrictions, deposit limitations, or withdrawal delays. wagi reserves the right to request additional verification at any time.

3. Account Security and Responsibilities

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not disclose your login credentials to any third party. wagi recommends using a strong password combining uppercase and lowercase letters, numbers, and special characters. You agree to notify wagi immediately if you suspect unauthorized access to your account. wagi is not liable for any losses resulting from unauthorized use of your account due to your failure to maintain credential security.

3.2 Account Activity Monitoring

You are responsible for all activities conducted through your account, whether authorized by you or not. You agree to monitor your account regularly and report any unauthorized transactions, suspicious activity, or discrepancies to wagi customer support within forty-eight (48) hours of occurrence. Failure to report such issues promptly may limit wagi's ability to investigate and resolve disputes in your favor.

3.3 Account Sharing Prohibition

Your wagi account is personal and non-transferable. You may not permit any other person to access or use your account under any circumstances. This includes but is not limited to family members, friends, or associates. Shared account usage constitutes a material breach of these Terms and may result in account closure and fund confiscation.

3.4 Device Security

If accessing wagi from a shared or public device, you must ensure complete logout after each session and take appropriate measures to prevent unauthorized access. wagi recommends enabling two-factor authentication (2FA) for enhanced security. You assume all risks associated with accessing your account from unsecured networks or devices.

4. Deposits and Payments

4.1 Accepted Payment Methods

wagi accepts deposits via GCash, PayMaya, direct bank transfer to designated Philippine banks (BPI, BDO, Metrobank, and other supported institutions), and other payment methods specified on the Platform. All deposits must originate from accounts held in your own legal name. Third-party deposits are strictly prohibited and will be rejected or refunded.

4.2 Minimum and Maximum Deposits

Minimum deposit amounts vary by payment method and are clearly displayed during the deposit process. wagi reserves the right to set maximum deposit limits based on player verification status, account history, and regulatory requirements. Enhanced deposit limits may be available to verified players upon request.

4.3 Deposit Processing

GCash and PayMaya deposits are typically credited to your wagi account within seconds to minutes. Bank transfers may take one (1) to three (3) business days depending on the sending institution. wagi is not responsible for delays caused by third-party payment processors or banking institutions. Deposits are generally processed free of charge, though certain payment methods may incur fees as disclosed during the transaction process.

4.4 Currency

All transactions on the wagi Platform are conducted in Philippine Pesos (PHP). Deposits made in other currencies will be converted to PHP at prevailing exchange rates determined by the payment processor, and you may incur currency conversion fees charged by your financial institution.

4.5 Failed or Rejected Deposits

If a deposit fails or is rejected by the payment processor, wagi will notify you via email or account notification. You should verify that your payment method has sufficient funds and that all account information is accurate before retrying. Repeated failed deposits may trigger security reviews or account restrictions.

5. Withdrawals and Payouts

5.1 Withdrawal Eligibility

You may request withdrawals of your available account balance (deposits plus winnings minus pending wagers and bonuses with active wagering requirements) at any time, subject to successful completion of identity verification and compliance with anti-money laundering procedures. wagi reserves the right to request additional documentation before processing withdrawals.

5.2 Withdrawal Methods

Withdrawals are processed via the same payment method used for deposit whenever possible. If the original deposit method is unavailable for withdrawal, wagi will work with you to establish an alternative verified withdrawal method. Withdrawals can be made to GCash, PayMaya, or direct bank transfer to Philippine banks.

5.3 Processing Times

wagi aims to process verified withdrawal requests within one (1) to two (2) hours during business hours. Verification delays, weekend or holiday processing, or banking institution delays may extend this timeframe. Unverified accounts may experience longer processing times pending document review.

5.4 Minimum and Maximum Withdrawals

Minimum withdrawal amounts are set per payment method and displayed during the withdrawal request process. Maximum withdrawal limits vary based on player verification status and VIP tier. Standard verified accounts may withdraw up to PHP 100,000 per transaction with daily and monthly limits. VIP players enjoy higher limits as specified in their VIP agreement.

5.5 Withdrawal Fees

wagi does not charge fees for standard withdrawals. However, payment processors or receiving financial institutions may assess their own fees, which are beyond wagi's control. Multiple small withdrawals within short timeframes may be subject to fees at wagi's discretion to cover processing costs.

5.6 Verification for Large Withdrawals

Withdrawal requests exceeding PHP 50,000 or exhibiting unusual patterns may trigger enhanced verification procedures. wagi may request additional documentation including source of funds declarations, bank statements, or video verification calls. These procedures are implemented to comply with anti-money laundering regulations and protect against fraud.

5.7 Playthrough Requirements

To prevent money laundering and comply with Philippine banking regulations, all deposits must be wagered at least one time (1x) before withdrawal is permitted, even if no bonus was claimed. Bonus funds are subject to specific wagering requirements as detailed in the applicable bonus terms.

6. Bonuses and Promotions

6.1 Bonus Terms Acceptance

All bonuses, promotions, free spins, cashback offers, and tournaments (collectively "Promotions") offered by wagi are subject to specific terms and conditions that supplement these general Terms. By claiming or accepting any Promotion, you agree to be bound by both these Terms and the specific Promotion terms. If you do not agree to the Promotion terms, you must not claim or use the Promotion.

6.2 Wagering Requirements

Unless otherwise stated, all bonuses are subject to wagering requirements (also known as playthrough or rollover requirements) that must be met before bonus winnings can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 20x, 30x, 40x) and clearly disclosed in the Promotion terms. Different games may contribute differently toward wagering requirements, with slots typically contributing 100% while table games and live dealer games may contribute less or be excluded entirely.

6.3 Maximum Bet Restrictions

While wagering requirements are active, maximum bet limits apply. Exceeding the maximum bet (typically PHP 100 to PHP 500 per spin or hand, as specified in Promotion terms) constitutes a material breach and may result in forfeiture of bonus funds and associated winnings.

6.4 Bonus Abuse and Fraud

wagi employs sophisticated systems to detect bonus abuse, including but not limited to creating multiple accounts to claim promotions multiple times, colluding with other players to clear wagering requirements, exploiting game malfunctions, or engaging in irregular betting patterns designed to circumvent bonus terms. Any form of bonus abuse will result in immediate forfeiture of bonuses and winnings, account closure, and potential legal action.

6.5 Promotional Restrictions

Unless explicitly stated otherwise, each Promotion may be claimed only once per player, household, IP address, device, or payment method. wagi reserves the right to limit or exclude players from Promotions at its sole discretion, particularly if patterns of abuse or fraud are detected.

6.6 Promotion Modifications

wagi reserves the right to modify, suspend, or cancel any Promotion at any time without prior notice. In the event of cancellation, active bonuses may be removed from player accounts, though legitimately earned winnings that meet all terms will be honored.

7. Game Rules and Fair Play

7.1 Game Outcomes

All games offered on the wagi Platform use certified Random Number Generator (RNG) technology independently tested by accredited gaming laboratories to ensure fairness and randomness. Game outcomes are determined solely by the RNG and cannot be influenced by wagi, players, or any third party. Each game spin, card deal, or outcome is independent of previous results.

7.2 Game Rules

Each game available on wagi has specific rules governing gameplay, betting options, payouts, and special features. It is your responsibility to understand the rules of any game before placing real-money wagers. Game rules can be accessed through the information or help button within each game interface. wagi is not responsible for losses resulting from misunderstanding of game rules.

7.3 Return to Player (RTP)

Return to Player (RTP) percentages represent the theoretical long-term payout rate of each game. RTP is calculated over millions of game rounds and does not guarantee outcomes for individual sessions. RTP percentages for each game are available in the game information section.

7.4 Game Malfunctions

In the event of game malfunction, software error, incorrect display of results, or communication failure, all affected wagers and payouts are void and will be refunded to players at the stake amount. wagi's liability is limited to the refund of voided wagers. Players must immediately report suspected malfunctions to customer support.

7.5 Disconnections

If you experience a disconnection during gameplay, any pending wagers will be settled according to the game outcome determined by the RNG. You can view the results of disconnected sessions in your game history upon reconnection. In live dealer games, disconnection policies are governed by the specific game provider's terms.

8. Prohibited Activities

The following activities are strictly prohibited on the wagi Platform and constitute material breaches of these Terms:

• Fraudulent Activity: Using stolen credit cards, unauthorized payment methods, falsified documents, or engaging in any form of payment fraud.
• Multiple Accounts: Creating or operating more than one account per individual or using accounts registered in names other than your own.
• Collusion: Coordinating with other players to gain unfair advantages, particularly in poker, live dealer games, or tournaments.
• Bonus Abuse: Exploiting bonuses through irregular play patterns, coordinated deposits, or violation of specific promotion terms.
• Money Laundering: Using wagi services to launder money or conduct transactions designed to conceal the origins of funds.
• Software Exploitation: Using bots, automated playing programs, external software, or exploiting bugs or glitches in games.
• Account Sharing or Trading: Sharing login credentials, selling accounts, or allowing others to use your account.
• Chargebacks: Filing unauthorized chargebacks or payment disputes with financial institutions for legitimate wagi transactions.
• Offensive Behavior: Harassing other players or staff, using profane language, or engaging in discriminatory conduct in live chat or any wagi communication channel.
• Unauthorized Access: Attempting to access other players' accounts, wagi's systems, or confidential information through hacking or social engineering.

Violations of these prohibited activities may result in immediate account suspension or termination, forfeiture of all funds (deposits and winnings), and reporting to appropriate law enforcement authorities. wagi reserves the right to cooperate fully with authorities investigating fraudulent or criminal activity.

9. Account Suspension and Termination

9.1 wagi's Right to Suspend or Terminate

wagi reserves the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these Terms, suspected fraud, failure to complete verification, prolonged inactivity, or at wagi's sole discretion. Upon termination, you forfeit the right to access your account and the Platform.

9.2 User-Initiated Account Closure

You may request closure of your account at any time by contacting customer support. Account closures are typically processed within seven (7) business days. Outstanding balances will be refunded via your verified withdrawal method after deduction of any applicable fees or adjustments. Accounts closed due to gambling addiction or self-exclusion cannot be reopened.

9.3 Inactive Accounts

Accounts with no login activity for twelve (12) consecutive months are considered inactive. wagi reserves the right to charge monthly maintenance fees of PHP 500 or 5% of the remaining balance, whichever is less, for inactive accounts. Accounts with zero balance may be closed without notice after prolonged inactivity.

9.4 Account Reinstatement

Accounts suspended for security reviews or verification issues may be reinstated upon successful resolution. Accounts terminated for fraud, bonus abuse, or other serious violations will not be reinstated under any circumstances.

10. Intellectual Property Rights

All content on the wagi Platform, including but not limited to software, games, graphics, text, logos, trademarks, designs, source code, and user interfaces, is the exclusive property of wagi or its licensors and is protected by Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only.

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content from the Platform without express written permission from wagi. Reverse engineering, decompiling, or disassembling any software is strictly prohibited.

The wagi name, logo, and all related marks are trademarks of wagi Philippines Corporation. Unauthorized use of wagi trademarks or branding is prohibited and may constitute trademark infringement subject to legal action.

11. Limitation of Liability

To the maximum extent permitted by Philippine law, wagi's liability to you for any claims arising from your use of the Platform is limited to the amount of funds you deposited into your account during the six (6) months immediately preceding the claim. In no event shall wagi be liable for indirect, incidental, consequential, or punitive damages.

wagi is not liable for losses caused by factors beyond its reasonable control, including but not limited to internet service interruptions, power outages, equipment failures, force majeure events, third-party payment processor failures, or unauthorized access to your account resulting from your failure to maintain credential security.

wagi makes no warranties regarding the uninterrupted availability of the Platform or the absence of errors, bugs, or security vulnerabilities, though we make commercially reasonable efforts to maintain platform stability and security.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, or violations of mandatory consumer protection laws under Philippine jurisdiction.

12. Dispute Resolution

12.1 Good Faith Negotiation

In the event of any dispute arising from your use of wagi services, you agree to first attempt resolution through good faith negotiation by contacting wagi customer support with a detailed description of the dispute. wagi will respond within five (5) business days and make reasonable efforts to resolve the matter amicably.

12.2 Escalation Process

If customer support cannot resolve your dispute, you may escalate the matter to wagi management by emailing [email protected] with "Management Escalation" in the subject line. Management will review the dispute and provide a decision within fifteen (15) business days.

12.3 Arbitration

If disputes cannot be resolved through the processes above, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. or similar arbitration body mutually agreed upon. Arbitration shall be conducted in Manila, Philippines, with proceedings in English. The arbitrator's decision shall be final and binding.

12.4 Governing Law

These Terms and all disputes arising hereunder are governed by the laws of the Republic of the Philippines. You irrevocably submit to the exclusive jurisdiction of Philippine courts for any matters not resolved through arbitration.

12.5 Regulatory Complaints

As a PAGCOR-licensed operator, wagi is subject to regulatory oversight. If you believe wagi has violated PAGCOR regulations or Philippine gaming laws, you may file a complaint with PAGCOR through their official channels. Contact information for PAGCOR's complaints department is available on the official PAGCOR website.

13. Changes to Terms

wagi reserves the right to modify, amend, or update these Terms at any time without prior notice. Material changes will be communicated through email notification to your registered email address, account notification upon next login, or prominent announcement on the Platform. The "Last Updated" date at the beginning of these Terms indicates when the most recent modifications were made.

Your continued use of wagi services following publication of modified Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must cease using the Platform and may close your account as described in Section 9.2.

It is your responsibility to review these Terms periodically. wagi recommends checking for updates at least once per month or before claiming any promotional offer.

14. Contact Information

For questions, concerns, or disputes regarding these Terms or your use of wagi services, please contact our customer support team through the following channels:

• Live Chat: Available 24/7 through the wagi Platform
• Email: [email protected]
• Response Time: Live chat responses typically within 2 minutes; email responses within 24 hours

For legal notices, formal disputes, or regulatory matters, correspondence should be sent to:
wagi Philippines Corporation
Legal and Compliance Department
Manila, Philippines

PAGCOR License Information: wagi Philippines Corporation operates under a valid license issued by the Philippine Amusement and Gaming Corporation. License details are available upon request and can be verified through official PAGCOR channels.

Important Final Notice

BY CREATING A WAGI ACCOUNT, DEPOSITING FUNDS, OR USING ANY WAGI SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, UNDERSTAND ALL PROVISIONS, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE WAGI SERVICES.

Online gambling carries financial risk. You should only wager amounts you can afford to lose. wagi promotes responsible gaming and provides tools to help you maintain control over your gambling activity. If you believe you may have a gambling problem, please contact wagi's responsible gaming support or seek help from professional organizations.

AGE RESTRICTION: You must be 21 years of age or older to use wagi services. Underage gambling is illegal under Philippine law and strictly prohibited.